DYNAMIC SYNTHETIC VIDEO CHAT AGENT REPLACEMENT

Smart overview of the Invention

Techniques are presented for dynamically replacing human video chat hosts with synthetic agents during video interactions. When a user requests a video chat, an image of a synthetic host, which represents an individual, is retrieved based on user information. The performance of the human host is captured and then replaced in real-time by the synthetic host's performance, allowing for a seamless interaction that responds to user queries.

Significance of Video Chats

Video chats have become a prevalent method for communication across various sectors, including education, sales, and technical support. The effectiveness of these interactions heavily relies on the capabilities of the video chat hosts. By utilizing machine learning and AI, synthetic hosts can be tailored to engage users more effectively, thereby enhancing user experience and engagement.

Challenges in Finding Effective Hosts

Recruiting and training suitable video chat hosts can be resource-intensive and time-consuming. The process involves preparing facilities, scripting responses, and producing supporting media, which may lead to delays in launching effective communication strategies. These delays can result in lost sales opportunities and hinder overall business performance.

Utilization of AI and Media Assets

The disclosed techniques leverage existing media assets and advanced AI models to streamline the creation of synthetic hosts. By analyzing user data in real time, the system selects appropriate media assets to create engaging interactions. This approach not only reduces production costs but also enhances the quality of communication during video chats.

Interactive User Experience

During a video chat session, users can ask questions or make comments while interacting with both human and synthetic hosts. The system integrates user information to customize responses and visuals dynamically. This allows for an engaging experience where users can continue interacting while being presented with relevant product information or educational content through the synthetic host's performance.