INTELLIGENT VIRTUAL ASSISTANT FOR COMMUNICATION MANAGEMENT AND AUTOMATED RESPONSE GENERATION

Smart overview of the Invention

The patent application describes an intelligent virtual assistant designed for communication management and automated response generation. It focuses on a conversation administrator that can be integrated into group chats to assist participants by performing tasks typically requiring human intelligence. This includes using natural language processing and machine learning to support chat participants, resolve disputes, and act as a mediator.

Technical Field

This disclosure pertains to a computer program leveraging artificial intelligence and natural language processing for moderating group conversations within messaging platforms. The system is designed to assist conversation participants by executing tasks that traditionally need human intervention, thus enhancing the interaction experience across various contexts.

Functionality

The conversation administrator can be invited into a text conversation by any participant. It uses advanced algorithms to assist with tasks such as providing information, resolving disputes, and mediating conflicts. It can operate in different modes, offering assistance to all participants or catering to individual needs, effectively managing multi-user interactions.

Technical Solutions

The system addresses limitations of traditional virtual assistants that typically interact with single users. It offers technical solutions for managing multiple user interactions by recognizing users, managing context, understanding natural language, and generating responses. It also identifies users' emotional states using machine learning and AI techniques to enhance the accuracy of assistance provided.

Integration and Applications

The conversation system can integrate with existing messaging applications like WhatsApp, Telegram, and others. This integration allows the virtual assistant to assist more participants without needing additional software instances, optimizing system resources. Once integrated, the assistant can perform various tasks such as responding to queries, providing guidance, resolving disputes, and acting as a mediator within group conversations.